Troubleshooting
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This section helps troubleshoot general issues that may occur while installing,
using and uninstalling IQuest Web Accelerator. Click any of the following
for more information.
I have problems when I ...
...install the IQuest Web Accelerator
-
Where can I find a “step-by-step”
procedure for installing IQuest Web Accelerator on my computer?
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During installation,
a dialog appears warning that email acceleration is disabled because
another LSP was detected. Why is it?
...use the IQuest Web Accelerator
(Web-Browsing Related)
-
Why am I not able to
connect to the remote service?
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Why can't I right-click
on an image to get the "Original Image?
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Why can’t I load/open
some specific websites when the Accelerator is enabled?
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Why is Netscape/Mozilla
not working with the Accelerator?
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Why do some Java-applets
(such as certain games on www.pogo.com) not work?
...use the IQuest Web Accelerator
(Email-Browsing Related)
-
During installation,
a dialog appears warning that email acceleration is disabled because
another LSP was detected. Why is it?
-
When the Accelerator
starts, a dialog appears warning that another application is using
port 25 or port 110. Why is it?
...uninstall the IQuest Web Accelerator
-
How do I remove the IQuest
Web Accelerator from my computer?
Problems when installing IQuest Web
Accelerator
-
Where can I find a “step-by-step” procedure
for installing IQuest Web Accelerator on my computer?
Click here for detailed installation
instructions. A full set of screenshots are provided to assist you
with the installation procedure.
top
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During installation, a dialog appears warning
that email acceleration is disabled because another LSP was detected.
Why is it?
This dialog is a warning stating that e-mail acceleration is not
possible on this computer due to a software conflict. However, the
web acceleration will still work properly. If you would like to have
e-mail acceleration, the other LSPs must be removed followed by with
a re-installation of the Accelerator.
Please contact IQuest Customer Service for proper instruction regarding this matter.
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Problems when using IQuest Web Accelerator
(Browsing)
-
Why am I not able to connect to the remote
service?
Please ensure that you have the correct username, password, server
name and server port number. Also please make sure that you have an
active internet connection and your server is not currently unavailable.
If you see any error messages, please refer to Error
Message Troubleshooting.
top
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Why can't I right-click on an image to
get the "Original Image"?
Some web sites disable the right-click using Javascript. On other
sites, the image in question may be a background image. To see the
full quality image, change the Image Setting
to "Full Quality" and press Ctrl-Refresh in Internet Explorer.
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Why can’t I load/open some specific websites
when the Accelerator is enabled?
The websites may be blocked by the Popup-blocker component of the
Accelerator. Please disable “Block Floating Flash-ads” option in the
Popup-blocker settings. If problem
persists, please add the website to the “Popup-blocker
White list”.
You can always add the website to the Proxy
Exclusion List to bypass the Accelerator.
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Why is Netscape/Mozilla not working with
the Accelerator?
The primary reason for Netscape/Mozilla browsers not working, is
that the proxy setting is not updated properly. We highly recommend
users who use Netscape/Mozilla browsers to leave the Accelerator on
once your computer is turned on (if it is in your start-up menu, it
should be automatically started when you start the computer) and before
you browse. Please do not attempt to stop/disable it while you're
browsing. Leave it on always for the entire time while you're browsing.
If the Accelerator is working properly, when you go to any websites,
the IQuest Web Accelerator icon (in the system tray) should be flashing/changing
colour.
If the problem persists please contact IQuest Customer Service for further assistance.
top
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Why do some Java-applets (such as certain
games on www.pogo.com) not work?
Older versions of the Java Runtime Environment (JRE) cannot display
certain image types (such as 'PNG'). To fix this problem, simply change
your Image Setting to the maximum quality
level or upgrade to the newest JRE.
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Problems when using IQuest Web Accelerator
(Email)
-
During installation, a dialog appears warning
that email acceleration is disabled because another LSP was detected.
Why is it?
This dialog is a warning stating that e-mail acceleration is not
possible on this computer due to a software conflict. However, the
web acceleration will still work properly. If you would like to have
e-mail acceleration, the other LSPs must be removed followed by with
a re-installation of the Accelerator.
Please contact IQuest Customer Service for proper instruction regarding this matter.
top
-
When the Accelerator starts, a dialog appears
warning that another application is using port 25 or port 110. Why
is it?
By default, the Accelerator listens on 127.0.0.1:25 and 127.0.0.1:110,
receiving redirected traffic. This warning shows that some other application
on the computer is listening on either one of these ports. However,
the web acceleration will still work properly. If you would like to
have e-mail acceleration, you need to disable the application that’s
listening on the specified port(s).
Please contact IQuest Customer Service for proper instruction regarding this matter.
top
Problems when uninstalling IQuest Web
Accelerator
-
How do I remove the IQuest Web Accelerator
from my computer?
Click here for detailed uninstallation
instructions. There will be a dialog warning you to close all the
other application windows. If you have done so, please proceed with
the uninstallation.
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